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(Archived) Order Processing Technician

Last Updated: 9/07/16

Job Description

Job Summary
-Is responsible for the Image Indexing, preQA, Reorder, Doctor Call and Pharmacist Call Back functions in the referral and order process.

Job Responsibilities
-Monitors the index queue and accurately attaches prescription, referral or other images to patient referral/profile.
-Sets the priority level for the referral so the referral can be worked appropriately through the different stages of the process.
-Manages referrals in the Reorder step and activates the referral when appropriate.
-Accurately transcribes the prescription and patient information from the referral documentation into the system for processing.
-Researches referrals and obtain prescriptions for new or continued treatment from the appropriate MD offices via phone or fax.
-Manages calls to and from internal and external customers for clarification of prescriptions, requesting further information or to inform them of a delay in services due to lack of needed information.
-Transfers Pharmacist Call Backs to a Pharmacist in order to complete the intake/referral of a patient for services.

Basic Qualifications
-High School diploma/GED and experience in pharmacy order entry.
-Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
-Willing to work mandatory extra hours, this may include evenings, weekends and/or hours outside of normal business hours.
-Basic math skills including addition, subtraction, multiplication and division.
-Basic level skill in Microsoft Excel, Word, and PC skills.
-Basic Internet Explorer skills experience to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
Candidates must be able to work between the hours of 8:00am - 7:00pm Monday-Friday and 8:30am - 5:00pm on Saturday.

To apply, please visit [Register to View]

Company Details

Pittsburgh, Pennsylvania, United States
Walgreens Specialty Pharmacy is a non-retail division of Walgreens. Our specialty pharmacy division assists those living with chronic illnesses and complicated disease states by helping them access the best quality healthcare available. Here, you will have the opportunity to collaborate with clinics, organizations and hospitals devoted to treating particular diseases, in order to provide their pat...