This job is archived
(Archived) Order Processing Technician
Job Description
Job Summary
-Is responsible for the Image Indexing, preQA, Reorder, Doctor Call and Pharmacist Call Back functions in the referral and order process.
Job Responsibilities
-Monitors the index queue and accurately attaches prescription, referral or other images to patient referral/profile.
-Sets the priority level for the referral so the referral can be worked appropriately through the different stages of the process.
-Manages referrals in the Reorder step and activates the referral when appropriate.
-Accurately transcribes the prescription and patient information from the referral documentation into the system for processing.
-Researches referrals and obtain prescriptions for new or continued treatment from the appropriate MD offices via phone or fax.
-Manages calls to and from internal and external customers for clarification of prescriptions, requesting further information or to inform them of a delay in services due to lack of needed information.
-Transfers Pharmacist Call Backs to a Pharmacist in order to complete the intake/referral of a patient for services.
Basic Qualifications
-High School diploma/GED and experience in pharmacy order entry.
-Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
-Willing to work mandatory extra hours, this may include evenings, weekends and/or hours outside of normal business hours.
-Basic math skills including addition, subtraction, multiplication and division.
-Basic level skill in Microsoft Excel, Word, and PC skills.
-Basic Internet Explorer skills experience to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
Candidates must be able to work between the hours of 8:00am - 7:00pm Monday-Friday and 8:30am - 5:00pm on Saturday.
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